Terms and Conditions

1Eligibility

• The Services are designed for children aged 5 to 15 ("Student").
• Only a parent or legal guardian aged 18 or above ("Parent", "you") may book a trial, enrol a Student, pay fees or accept these Terms.
• By enrolling a Student, you confirm that you have the legal authority to act for the Student and that you consent to the Student taking part in the Services.
• You are responsible for the Student's use of the Services and for making sure the Student follows these Terms.

2Our services

• MasterMindz provides live, online, 1-on-1 classes for children in subjects including Chess, Coding, Maths and Vedic Maths, Abacus, Rubik's Cube, Music and Languages.
• Classes are taught by independent tutors selected, trained and approved by MasterMindz.
• Classes take place on video conferencing platforms chosen by us, such as Zoom or Google Meet. You need a laptop, desktop or tablet with a camera, microphone and a stable internet connection.
• Course content, class length, frequency and tutor are agreed at enrolment. We may change a tutor for quality, availability or safety reasons, and we will inform you before the next class.
• We aim to help every Student improve, but learning outcomes depend on the Student's effort, practice and attendance. We do not guarantee any specific rating, grade, exam result or competition result.

3Free trial classes

• We offer one free trial class per Student per subject so that you can assess the tutor and our teaching approach.
• Trials are booked through WhatsApp, phone, email or our website, and are subject to tutor availability.
• A Parent should be available near the Student during the trial and for a short discussion at the end.
• There is no obligation to enrol after a trial, and no payment details are needed to book one.
• We may decline or cancel a trial booking, for example where a booking is a duplicate or the Student is outside our age range.

4Fees and payments

• Fees depend on the subject, package and number of classes, and are confirmed to you in writing before you pay. Fees are charged in the currency stated on your invoice.
• Fees are paid in advance for a package of classes. Classes are scheduled only after payment is received.
• Payments are made through the secure payment links, bank transfer or payment methods we provide. Any bank, card or currency conversion charges are your responsibility.
• Classes in a package must be used within the validity period stated in your enrolment confirmation. Unused classes lapse after that period unless we agree in writing to extend it.
• We may revise our fees for future packages. A change will not affect a package you have already paid for.
• If a payment fails, is reversed or is disputed without first contacting us, we may pause classes until the matter is resolved.

5Refund and cancellation policy

Refunds are governed by our Refund Policy. In summary:

• You may cancel your enrolment at any time by writing to contact@mastermindz.co or messaging us on WhatsApp.
• A refund may be requested after the Student has completed at least 5 classes.
• Refunds apply only to unused, prepaid classes. Classes already conducted are not refundable.
• The refund is 70% of the fee paid for the unused classes.
• Approved refunds are processed within 7 days of the request and paid to the original payment method, unless agreed otherwise.
• Classes marked as a no-show under Section 6 count as conducted classes.

6Rescheduling and attendance

• Classes run at the times agreed at enrolment, in your local time zone.
• Rescheduling by you: You may reschedule a class at no cost by informing us at least 6 hours before the class starts. Each Student may reschedule up to 2 classes per calendar month, subject to tutor availability.
• Late cancellation or no-show: If you cancel with less than 6 hours' notice, or the Student does not join within 15 minutes of the start time, the class is marked as conducted and deducted from your package.
• Late joining: If the Student joins late, the class ends at the scheduled time.
• Rescheduling by us: If a tutor cancels or cannot conduct a class, we will reschedule it at a time convenient to you at no cost, or credit the class back to your package.
• Technical issues: If a class is cut short by a technical problem on our side, we will make up the lost time. Problems with your own device or internet connection are not covered.
• Long breaks: For planned breaks such as holidays or exams, tell us in advance and we will pause your package for up to 30 days.

7Code of conduct

We expect respectful behaviour from everyone in a class.

Students and Parents agree to:

• Treat tutors and staff with courtesy, and not use abusive, offensive or discriminatory language
• Join classes from a quiet, appropriate place, with camera on where the subject requires it
• Not record, screenshot, share or broadcast classes or tutors without our written permission
• Not share class links with others or let anyone other than the enrolled Student attend
• Not approach our tutors directly to arrange private classes outside MasterMindz during enrolment or for 12 months after it ends

Tutors are required to:

• Teach only through MasterMindz-approved platforms and links
• Communicate about schedules, fees and progress only with the Parent, and only through MasterMindz channels
• Never ask a Student for personal information, photographs or private contact details

8Class recording

• Classes, including free trials, may be recorded for quality assurance, tutor training, child safety and dispute resolution.
• Recordings are stored securely and kept as described in our Privacy Policy. They are not published or shared outside MasterMindz without your written consent.
• By joining a class, you consent to it being recorded. If you do not want classes recorded, tell us in writing before the first class. Recording may still be required where needed to investigate a safety concern.

9Intellectual property

• All content on our website and in our classes, including lesson plans, worksheets, puzzles, presentations, videos, logos and the MasterMindz brand, belongs to MASTER MINDZ or our licensors.
• We grant you a limited, personal, non-transferable right to use class materials for the enrolled Student's own learning.
• You may not copy, sell, publish, share or create materials based on our content without our written permission.
• Work created by the Student, such as games played, code written or music performed, remains the Student's own. We may use anonymised examples for teaching, and will use identifiable work publicly only with your written consent.

10Limitation of liability

• We provide the Services with reasonable skill and care. To the extent permitted by law, we do not give any other warranty about the Services.
• We are not responsible for interruptions caused by events outside our reasonable control, such as internet outages, power failures, platform outages or natural events. In such cases we will reschedule affected classes.
• We are not liable for any indirect or consequential loss, or loss arising from your own devices, internet connection or third-party platforms.
• Our total liability to you for any claim relating to the Services is limited to the fees you paid for the package in which the claim arose.
• Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud.

11Suspension and termination

• You may end your enrolment at any time as set out in Section 5.
• We may suspend or end the Services, with notice, if fees are not paid, if a Student or Parent seriously or repeatedly breaches the code of conduct, or if continuing would put a Student, tutor or staff member at risk.
• If we end the Services for reasons other than your breach, we will refund 100% of the fee for any unused classes.
• If we end the Services because of your serious breach, any refund will be handled under the Refund Policy.
• Sections on payments, intellectual property, limitation of liability and governing law continue after termination.

12Governing law and disputes

• These Terms are governed by the laws of India.
• If a dispute arises, please contact us first. We will try to resolve it within 30 days.
• Any dispute that cannot be resolved this way will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

13Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page. Changes will not affect a package you have already paid for, unless the change is required by law. Continuing to use the Services after an update is posted means you accept the updated Terms.

14Contact us