Privacy Policy

1Information we collect

a) Parent or guardian information

• Full name, mobile or WhatsApp number, email address and country of residence
• Relationship to the child
• Messages, voice notes and call notes you share with our team
• Billing details such as billing name, address and invoice records

b) Child information

• Child's first name, age or date of birth, school grade and country
• Subject of interest, current skill level and learning goals
• Class attendance, homework, assessments, progress reports and tutor feedback
• Images, voice and video of the child as they appear in live classes and class recordings

We collect only the child information we need to teach the child well. We do not ask children for home addresses, school names, photographs or contact details.

c) Payment information

Payments are processed by third-party payment gateways and banks. We receive confirmation of payment, the amount, date, transaction reference and the last few digits of the card or account where provided. We do not collect or store full card numbers, CVV codes, UPI PINs or net-banking passwords.

d) Class recordings

Live classes, including free trial classes, may be recorded through our video conferencing platform. Recordings may include the video, audio, screen share and chat of the child, the tutor and any parent present.

e) Usage and technical data

• IP address, device type, operating system, browser type and approximate location
• Pages visited, time spent, links clicked and the website or advertisement that referred you
• Interaction data from our advertisements on Facebook, Instagram and WhatsApp, such as ad clicks and message starts

2How we use information

We use personal data only for these purposes:

1. To respond to your enquiry and schedule a free trial class
2. To match your child with a suitable tutor and plan lessons for the child's level
3. To deliver live 1-on-1 classes and share homework, progress reports and certificates
4. To process fees, issue invoices and handle refunds
5. To send class reminders, schedule changes and service updates on WhatsApp, email, SMS or phone
6. To review class recordings for quality assurance, tutor training, child safety and dispute resolution
7. To improve our courses, website and customer support
8. To measure and improve our advertising on platforms such as Facebook and Instagram
9. To send offers and updates about our courses, where you have not opted out
10. To meet legal, tax and accounting obligations and to protect the rights and safety of our students, tutors and business

We may use automated tools, including AI-based transcription and analysis tools, to review recordings of trial and regular classes. This helps us assess teaching quality and give feedback to tutors. These tools are not used to make decisions about your child that have legal or similarly significant effects.

3Parental consent and children's data

• Verifiable consent: We collect a child's information only after a parent or guardian contacts us and agrees to this Privacy Policy. Consent is recorded when the parent books a trial or enrols, through WhatsApp, email or our enrolment form.
• Parent in control: Parents may review, correct or delete their child's information, or withdraw consent, at any time by writing to contact@mastermindz.co. Withdrawing consent will stop future classes, because we cannot teach without the child's information.
• Safe classrooms: Classes are 1-on-1 with a tutor approved by MasterMindz. Classes run only on our approved platforms using links we send to the parent. Tutors are not permitted to contact a child privately outside scheduled classes, or to ask a child for personal information.
• No public display: We do not publish a child's name, image, video or work on our website, social media or advertisements without separate written consent from the parent. Parents may withdraw this consent at any time.
• Communication goes to parents: Schedules, payments, reports and offers are sent to the parent or guardian, not to the child.

If we learn that we have collected a child's personal data without a parent's consent, we will delete it promptly.

4Cookies and similar technologies

Our website uses cookies and similar technologies such as pixels and tags.

• Essential cookies keep the website secure and working.
• Preference cookies remember choices such as language.
• Analytics cookies help us understand how visitors use the website.
• Advertising cookies and pixels, such as the Meta Pixel, help us measure which advertisements lead to enquiries.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the website from working. Advertising cookies are not used to target children, because our website and advertisements are directed at parents.

5Sharing with third parties

We share personal data only with service providers who help us run the Services, and only as much as each needs:

Our tutors and service providers must keep your information confidential and use it only to provide services to us. Third-party platforms also process data under their own privacy policies, which we encourage you to read.

If our business is merged, acquired or restructured, personal data may transfer to the new owner. The new owner must continue to protect it in line with this Privacy Policy, and we will notify you before this happens.

6Data retention

When data is no longer needed, we delete it or make it anonymous. We may keep data longer if the law requires it or if it is needed to resolve a dispute.

7How we protect data

• Our website uses SSL encryption (https) on all pages.
• Access to student records and recordings is limited to authorised staff and the child's assigned tutor.
• Accounts used to store data are protected with strong passwords and, where available, two-step verification.
• Tutors receive guidelines on child safety and data confidentiality.
• We review our service providers' security practices before using them.

No system is fully secure. If a data breach affects your personal data, we will notify you and the relevant authorities as required by applicable law.

8Your rights

As a parent or guardian, you can ask us to:

• Access the personal data we hold about you or your child
• Correct data that is inaccurate or incomplete
• Delete your or your child's data, subject to legal record-keeping duties
• Withdraw consent for any purpose that relies on consent, including marketing and class recordings
• Stop marketing messages at any time by replying "STOP" on WhatsApp or writing to us
• Nominate another person to exercise your rights if you are unable to do so
• Raise a grievance about how we handle your data

Send requests to contact@mastermindz.co from the email or phone number registered with us. We may ask you to confirm your identity. We will respond within 30 days.

9International users (Singapore, India and other countries)

MASTER MINDZ is based in India and most of our students live outside India, mainly in Singapore. Your data is processed in India and may be stored on servers of our service providers in other countries.

• For users in India, we follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, with the rules made under them.
• For users in Singapore, we follow the Personal Data Protection Act 2012 (PDPA) in how we collect, use, disclose and transfer your data. When we transfer your data out of Singapore, we make sure it receives a standard of protection comparable to the PDPA.
• For users in other countries, we apply the protections in this Privacy Policy and comply with local law where it applies to us.

By using the Services, you understand that your data will be transferred to and processed in India and the countries where our service providers operate.

10Grievance Officer and contact

If you have a question, request or complaint about your personal data, contact our Grievance Officer:

We will acknowledge your complaint within 48 hours and resolve it within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India or, if you live in Singapore, the Personal Data Protection Commission of Singapore.

11Changes to this policy

We may update this Privacy Policy when our Services or the law change. The updated version will be posted on this page. If the changes are significant, we will inform parents by email or WhatsApp before they take effect. Continuing to use the Services after an update is posted means you accept the updated policy.