Refund Policy for MasterMindz
At MasterMindz, we strive to provide exceptional online learning experiences for our students. We understand that circumstances may arise where a refund is necessary, and we are committed to ensuring a fair and transparent refund process. Please review the following refund policy:
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Refund Eligibility:
- Refunds are available to all customers who request them, regardless of the reason, after the completion of at least 5 conducted classes.
- Refunds are applicable only to the remaining, unused portion of prepaid classes.
- Refunds will be issued for 70% of the amount paid for the pending classes.
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Refund Process:
- To request a refund, customers must contact us through email, phone, or chat.
- Refunds will be processed within one week of receiving the refund request.
- Refunds will be issued in the same form as the original payment method, unless otherwise requested by the customer.
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Non-Refundable Items:
- Payments for conducted classes are non-refundable.
- There are currently no non-refundable items or services.
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Dispute Resolution:
- Any disputes or disagreements regarding refunds will be resolved promptly and amicably.
- Customers are encouraged to reach out to us through their preferred communication channel to discuss any concerns.
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Cancellation of Services:
- Customers may cancel their ongoing subscriptions or services at any time.
- Upon cancellation, any prepaid classes will be eligible for a refund according to the terms outlined in this policy.
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Exceptions:
- MasterMindz reserves the right to make exceptions to this refund policy on a case-by-case basis.
By enrolling in our courses, customers agree to abide by the terms outlined in this refund policy. We appreciate your understanding and cooperation. If you have any questions or require further assistance, please don’t hesitate to contact us.
This refund policy is effective as of [Effective Date] and may be subject to updates or changes at the discretion of MasterMindz.